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FREQUENTLY ASKED QUESTIONS

Have a question about our services? We'd love to hear from you!

Cruising with Diann does more than offer experiences you can book. We strive to be a great source of information for all of our travelers. If you have a question regarding any of our services, we’ve got the answers you need. Browse through our list of common questions.

Relaxing on Pool Loungers

WHY BOOK WITH CRUISING WITH DIANN?

SAVE MONEY

  • Gain access to unparalleled pricing and exclusive perks not available to the general public. Enjoy the best rates, unpublished discounts, and additional bonuses like onboard credits through our services.

  • Rest assured that our pricing is always the same or lower than booking directly online with the vendor. 

  • And the best part? Our services are completely complimentary, as we are compensated through commissions from the vendor.  This means you receive expert guidance and personalized assistance at no extra cost to you.

 
SAVE TIME​

  • Skip the hold times when you have inquiries or need to make changes to your booking!  Enjoy the convenience of having a dedicated point of contact for calls and texts.

  • Save valuable time by letting us handle the research, price comparisons, booking, and travel insurance.​

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PERSONALIZED SERVICE

  • Collaborating with you, we tailor a vacation that caters to YOUR specific needs, alleviating the stress and confusion often associated with vacation planning. 

  • We go the extra mile to ensure you not only have a great experience but also excellent customer service.​​

  • From crafting your customized itinerary to booking it within your budget, we manage every aspect of the process for you.

  • Even in the face of unexpected issues, we handle them diligently, providing you with a seamless and worry-free travel experience. 

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EXPERT ADVICE

  • We share our top secrets, tips, and strategies to enhance your travel experiences.

  • Our expertise extends to recommending the finest destinations, resorts, hotels, excursions, restaurants, transfers, and more.

  • Additionally, we provide valuable information on passports, insurance, visas, and vaccinations to ensure a smooth and well-prepared journey.

Looking at the Ocean

DO I NEED A PASSPORT FOR MY CRUISE?

We highly recommend that you travel with a passport. If you are a U.S. citizen and your cruise leaves from a U.S. port and returns to the same U.S. port you are not required to have a passport. You can travel with a government-issued ID (required for ages 16 and over only) and an original or certified copy of your birth certificate (not the hospital one). If you are not comfortable with the possibility of delaying a medical evacuation or a catch-up connection from a foreign port until the US Embassy can provide you with a valid passport then you need a passport for peace of mind.

WHAT DO I NEED TO KNOW ABOUT TRAVELING WITH MINORS?

When you're traveling with a minor and one or both parents or legal guardians won't be traveling with you, we highly recommend bringing an original, signed letter from the absent parent(s) or legal guardians.  This letter serves as official authorization for the minor to travel with you, contributing to a more streamlined process. 

 

If there is no second parent with legal claims to the minor, (due to sole custody, unfortunate circumstances, etc.) rest assured. You may substitute the signed letter with other pertinent documentation such as a court decision, death certificate, or a birth certificate that explicitly names only one parent. This will expedite processing by the Department of Homeland Security. 

Family Snorkeling

WHY SHOULD I BUY TRAVEL INSURANCE?

Travel insurance can protect you against unforeseen circumstances that can disrupt your plans.  Key benefits include reimbursement for nonrefundable expenses if you have to cancel due to a covered illness, injury or death of a traveling companion or family member, or an unexpected covered injury or illness while traveling requires you to receive medical care.  This is particularly important if you're traveling overseas.  In many cases, U.S. medical insurance is not accepted outside the U.S.  Protection can also include canceled services that may leave you stranded at the airport for an extended period and you incur meal or lodging expenses as a result.  

DO YOU BOOK GROUP TRAVEL?

Yes! Whether it is a family reunion, friends' getaway, corporate travel, or an organization that loves travel, we can help!

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